Message from Greg Edgar, President and Board Chair, Gilroy Gardens
Coronavirus (COVID-19) Update as of March 20, 2020
Gilroy Gardens Board has been monitoring developments surrounding the coronavirus (COVID-19) and the theme park industry, including discussions with our management company Cedar Fair. As always the safety and well-being of our Guests and Associates are our top priorities.
We continue to follow local, regional and national health directives related to COVID-19. Currently, Gilroy Gardens is temporarily closed. It is our intention to re-open the park mid-May or as soon as possible thereafter. We believe this is in the best interest of our community, the guests we serve and our associates.
We will continue to work with our guests who have prepaid tickets during the time period of our park closure. You may contact us at email@example.com.
For 2020 Members, we thank you for your continued support, you are truly friends of The Gardens. We are assessing our 2020 calendar and the options to add days or nights to accommodate for the time the park has to be closed to follow health authority directives. In addition, we will assess any other benefits we may be able to extend to our loyal members. As always your membership is tax deductible as Gilroy Gardens is a 501(c)(3) nonprofit organization.
We both respect and appreciate the cooperation of our guests and associates during this ongoing situation. We look forward to seeing you and your children soon.
Sincerely,Greg Edgar President and Board Chair Gilroy Gardens Family Theme Park Inc.
Frequently Asked Questions
May I get a refund on my park admission ticket?
If you purchased an admission ticket for a specific date that cannot be used while we are closed, we will reissue your admission ticket for another day of your choosing through November 25, 2020 (excludes special event admission tickets), or we will refund the specific day admission ticket amount. Unexpired tickets (Good Any Day) may be used on any one public operating day through November 25, 2020.
If you have a Group Sales specific day admission ticket that cannot be rescheduled, we will refund the specific day admission ticket amount.
The above policy also applies to specific day Fast Lane Pass purchases, as well as specific day non-admission purchases.
How does the closure impact my 2020 Membership?
Your 2020 Memberships continue to be valid for the duration of the season it was originally purchased for. We will be adding days to the park’s operating calendar to accommodate for the days the park is temporarily closed (against original 2020 operating calendar). Additionally, 2020 Members will enjoy added-value benefits to be announced at time of park opening.
For guests participating in the Easy Pay program, your monthly payments will continue as scheduled.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.