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Gilroy Gardens

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A Message from Barb Granter, Vice President & General Manager of Gilroy Gardens Family Theme Park

August 4, 2020 Update

Dear Gardens Family: 

Today, Gilroy Gardens has made the sad and difficult decision to remain closed for the rest of 2020, due to the continually changing landscape related to the coronavirus (COVID-19) pandemic. Our primary focus has always been the safety of our guests and associates.  Although we have worked hard and done our due diligence to develop a comprehensive safety plan, the ongoing uncertainty in our region from COVID-19 has brought us to the very difficult yet responsible decision to keep the park closed for the rest of the year.

As you know, we have already extended 2020 Memberships to be valid through 2021. And to further take care of our valued members, these guests will also receive in-park credits on their memberships to use next season. Day tickets sold for the 2020 season also will be extended through the 2021 operating season. Affected guests will be receiving an email with relevant details.

We look forward to brighter days ahead and to welcoming the children back to their Gardens. As we continue to monitor public health authority guidelines, we are committed to ensuring a beautiful and safe environment for our guests and associates next year.  We are planning for a great 2021 and can’t wait to welcome you to the Best Birthday Party EVER— with extra sprinkles on every cupcake, plus the return of family favorite events like The Great Big Boo, and Holiday Lights in December.

Our community, guests, and Members have been especially wonderful and supportive during this challenging time, and I’ve been so touched by their kindness and love for this special place. We are so grateful for their continued loyalty and support.

Our gardens are still growing—and will be waiting for you!

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General Frequently Asked Questions

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What will Gilroy Gardens do for its Members since the park didn't open?

We previously announced that all 2020 Memberships will be valid through 2021. Additionally, to show our appreciation to our valued Members for their loyalty, all 2020 Memberships will now also receive an in-park spending credit valid for purchases during the 2021 season.

Will 2020 tickets be good for 2021? 

All day tickets purchased for 2020 will be valid for any regular operating day in 2021 through Labor Day, September 6, 2021.

What are your cleanliness and sanitization standards and procedures?

Gilroy Gardens and Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.

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Single Day Tickets Frequently Asked Questions

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Will you reimburse me for my tickets?

All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. 

I have a complimentary/donated ticket, can I use it in 2021?

All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. This includes complimentary/donated tickets.

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Member Frequently Asked Questions

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How much is the in-park spending credits worth at Gilroy Gardens?

  • 2020 Gilroy Gardens Premium Members will receive a $35 credit for in-park spending 
  • 2020 Gilroy Gardens Value Members will receive a $25 credit for in-park spending 

Will Memberships that were purchased on the EZPay program receive the in-park spending credit?

The in-park spending credit will be automatically added to the Membership as long as the Membership is paid in full or the Passholder’s EZPay account is in good standing at the time the park opens in 2021.

How do we go about getting the in-park spending credit for 2021?

The in-park spending credit will automatically be added to any 2020 Membership that was purchased by August 4, 2020, and that is in good standing on the park's opening day in 2021. Members do not need to take any action to receive the reward.

How does the closure impact my 2020 Membership?

2020 Memberships Valid Through the 2021 Season

  • 2020 Memberships will be extended through the 2021 Season, according to your membership type.

Easy Pay Payments Paused

  • For 2020 Members participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed. When the park reopens, billing will resume. Members will need to be current on attempted payments to receive 2021 Membership admission and associated benefits.

What do I need to do to get my Membership extended?

  • Your payments must be in good standing for the Membership to be extended through 2021.
  • No other action is required from you.

Do I qualify for the 2021 extension if I bought after 4/14/20?

Yes – all 2020 Members who are in good standing will have their Membership extended into 2021, regardless of when the purchase was made. 

What does “according to your pass type” mean?

The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Premium Membership, you will have a Premium Membership in 2021, and if you have a 2020 Value Membership, you will have a Value Membership in 2021. 

If I purchase on the payment plan after 4/8/20, will my payments be suspended during the park closure?

Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until the park reopens.

When the park reopens, will my payments continue monthly?

Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.

Payments will continue to occur on the same date of the month as in previous months. At that point, you will be able to log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

As long as you remain current on attempted payments, your Membership will remain active.

If you’d prefer to make a single catch-up payment, you will be able to log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed.  Or, pay the full balance.

Will I be notified when my payments start again and will they remain on the same date each month that they were previously?

We will notify you prior to resuming your payment plan via your email on file. Once payments resume, they will continue to occur on the same date of the month as in previous months. At that point, you will be able to log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

What are your cleanliness and sanitization standards and procedures?

Gilroy Garden's, and our management company, Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All Cedar Fair parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.

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Group Sales Frequently Asked Questions

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Will we be reimbursed for our deposit? 

If you made a deposit for a 2020 event, we can apply it to a new event date in 2021 or refund the amount. Please contact your group’s sales representative for more information at sandy.le@gilroygardens.org.

Can we apply a 2020 deposit toward an event in 2021? 

Yes, your sales representative would be happy to assist with rescheduling your event for 2021.

If we have already signed an agreement for 2020, can it be applied to 2021?

Yes, we can apply your currently signed agreement towards a 2021 event. Your sales representative can guide you through new date and menu options.

What if there is not capacity to hold our event at the park in 2021? 

To ensure your group’s safety, we are reviewing each 2021 event’s size with our clients. We have several options if you feel your group is too large. We are ready to welcome any group size using a variety of solutions to ensure a safe and fun event.

Will previously purchased online group tickets be refunded or can they be used in 2021?

All single day tickets including those sold as group tickets will be extended through Sept. 6, 2021.

Will 2020 tickets purchased from my employer be valid in 2021?

All single day tickets for 2020 purchased through resellers will be valid for any regular operating day in 2021 through Labor Day, Sept. 6, 2021.

When can we start planning a group event for 2021?

Our sales team is excited to begin planning your 2021 event today. Please contact us at sandy.le@gilroygardens.org for information.