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Gilroy Gardens

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A Message from Barb Granter, Vice President & General Manager of Gilroy Gardens Family Theme Park

April 14, 2020 Update

I hope this update finds all of our guests and their families healthy and safe.  As we work though the challenges and unprecedented circumstances, I cannot thank you all enough for your support of Gilroy Gardens.  Many of you are long time members with children who have grown up at our Park and perhaps now even work for us.  We are very sad that we could not celebrate our 20th Birthday as planned.  Be assured we intend to celebrate it as soon as possible!  To that end we continue to monitor and follow local and national health directives while preparing to open the Gardens as soon as it is safe to do so.

In the meantime, I want to share information on how we will manage 2020 Member benefits:

  • 2020 Memberships will be valid for the remainder of 2020 when our park is able to open. 
  • Additionally, we will extend the validity dates for current 2020 Memberships through the 2021 Season according to membership type.
  • For 2020 Members participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed.  When the park reopens, billing will resume.  Members will need to be current on payments to receive both 2020 and 2021 Membership admission and associated benefits.

Our Members represent some of our most loyal guests, and we want to ensure that you receive a full season of fun as promised when you purchased your Membership.  As always, your membership remains tax deductible as we are a 501c3.  I thank you for your understanding, your support, your loyalty but most of all for your love of this truly special place we call The Gardens …

Likewise, we will continue to work with Guests who have prepaid single-day tickets during the time period of our temporary park closure. Ticket inquiries may be directed to www.gilroygardens.org/help/contact-us.

We want nothing more than to reopen our park and welcome you back and celebrate our 20th Birthday!  But our priority for now is to keep everyone safe.  This is a challenging time for us all, and we thank you again for your understanding and loyalty to the Gardens.

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General Frequently Asked Questions

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May I get a refund on my park admission ticket?

If you purchased an admission ticket for a specific date that cannot be used while we are closed, we will reissue your admission ticket for another day of your choosing through November 25, 2020 (excludes special event admission tickets), or we will refund the specific day admission ticket amount. Unexpired tickets (Good Any Day) may be used on any one public operating day through November 25, 2020.

If you have a Group Sales specific day admission ticket that cannot be rescheduled, we will refund the specific day admission ticket amount. 

The above policy also applies to specific day Fast Lane Pass purchases, as well as specific day non-admission purchases.

What are your cleanliness and sanitization standards and procedures?

Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.

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Member Frequently Asked Questions

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How does the closure impact my 2020 Membership?

2020 Memberships Valid Through the 2021 Season

  • 2020 Memberships will be valid for the remainder of 2020 when the park opens. Additionally, 2020 Premium and Value Memberships will be extended through the 2021 Season, according to your membership type.

Easy Pay Payments Paused

  • For 2020 Members participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed. When the park reopens, billing will resume. Members will need to be current on attempted payments to receive both 2020 and 2021 Membership admission and associated benefits.

What do I need to do to get my Membership extended?

  • Your payments must be in good standing for the Membership to be extended through 2021.
  • No other action is required from you.

Do I qualify for the 2021 extension if I bought after 4/14/20?

Yes – all 2020 Members who are in good standing will have their Membership extended into 2021, regardless of when the purchase was made. 

What does “according to your pass type” mean?

The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Premium Membership, you will have a Premium Membership in 2021, and if you have a 2020 Value Membership, you will have a Value Membership in 2021. 

When does my Membership account need to be in good standing in order to qualify for the 2021 extension offer?

  • All payments must be current by 12/31/20 in order for your membership to be extended through 2021.
  • If billing continues into 2021, payments must continue to be current for all Memberships to remain active in 2021.
  • Payments must also be current to use your membership for 2020 visits. 
  • If any attempted payment fails, all Memberships on that order will be deactivated until the payment is made in the online Payment Portal.

If I purchase on the payment plan after 4/8/20, will my payments be suspended during the park closure?

Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until the park reopens.

When the park reopens, will my payments continue monthly?

Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.

Payments will continue to occur on the same date of the month as in previous months. At that point, you will be able to log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

As long as you remain current on attempted payments, your Membership will remain active.

If you’d prefer to make a single catch-up payment, you will be able to log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed.  Or, pay the full balance.

Will I be notified when my payments start again and will they remain on the same date each month that they were previously?

We will notify you prior to resuming your payment plan via your email on file. Once payments resume, they will continue to occur on the same date of the month as in previous months. At that point, you will be able to log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

What are your cleanliness and sanitization standards and procedures?

Gilroy Garden's, and our management company, Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All Cedar Fair parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.